Terms of Service

These terms govern your use of vsol.cl and the way we work together. They are written in plain language; the binding detail of any project lives in the written proposal we sign with you.

1. Who we are

VE Solutions SpA is a Chilean firm offering fractional technology and AI leadership (CAIO + CTO) and the implementation that follows: custom software, websites, automation, AI, data, cloud, hardware, and maintenance. Every engagement starts with a diagnostic and only then proposes what — if anything — to build.

2. Proposals and scope

The scope, deliverables, timeline, and fees of each project are defined in a written proposal. If something is not in that proposal, it is not part of the engagement until we both agree to it in writing.

3. Contacting us is not a contract

Sending a form or booking a call does not create an obligation for either side. We choose projects where we can genuinely help and have the capacity to do well, and you are free to walk away at any point before signing.

4. Fees and payment

Fees are agreed per engagement and stated in the proposal — fixed-scope, retainer, hourly, or value-share, depending on the case. Payment terms, currency, and any deposit are set there too.

5. Confidentiality

What you share with us during the assessment and the project is treated as confidential and is not disclosed to third parties, beyond the providers needed to deliver the work. We are happy to sign a mutual NDA.

6. Intellectual property

Deliverables we build specifically for you become yours once the engagement is paid in full, unless the proposal says otherwise. We keep ownership of the methods, frameworks, and reusable tools we bring to the table.

7. Warranties and liability

We do the work with professional care, but we cannot guarantee a specific business outcome that also depends on your decisions and your market. To the extent the law allows, our total liability for any claim is limited to the fees paid for the engagement in question, and we are not liable for indirect or consequential damages.

8. Consumer rights

Nothing here limits the rights Chilean consumer-protection law (Law No. 19.496, SERNAC) grants you where it applies.

9. Governing law and jurisdiction

These terms are governed by the law of the Republic of Chile. Any dispute will be heard by the ordinary courts of Santiago, without prejudice to the consumer rights mentioned above.

10. Changes

We may update these terms; the version published here, with its date, is the one in force. Signed proposals are not affected by later changes to this page.

11. Contact

VE Solutions SpA
Cerro El Plomo 5931, Depto. 510, Las Condes, Santiago 7561160, Chile
[email protected]