Retail & Commerce
In local retail — from butcher shops to retail stores — the same questions repeat all day. After hours nobody answers and the sale goes elsewhere. We deploy a chat that serves customers 24/7 with your catalog, live stock, and a payment link in the conversation. It takes orders, handles after-sales, and hands off to a person when needed. It integrates with your payment gateway and electronic invoicing (DTE). It adds repeat-purchase campaigns and cart recovery. The result: night and weekend sales are captured, not lost.
— McKinsey & Company
The problems
Night and weekend sales are lost while nobody answers. A chat serves customers 24/7 with your catalog, your stock, and a payment link.
Sales lost after hours
They message me at 10 pm or on Sunday; by the time I reply, they've bought elsewhere.
The same questions all day
Price, stock, hours, delivery — my team repeats the same answers instead of selling.
Bank transfers that fall through
The customer says "I'll transfer you" and disappears; getting paid becomes chasing receipts.
Our solutions
Retail & Commerce
A chat that sells 24/7
It serves customers with your catalog and live stock, suggests products, and closes with a payment link in the chat.
Automated orders and after-sales
It takes the order, reports status, and handles after-sales; it hands off to a person when needed.
Payment and invoicing integrated
Connected to your payment gateway (Flow, Khipu, or Webpay) and to electronic invoicing (DTE).
Repeat purchases and recovered carts
Repeat-purchase campaigns and abandoned-cart recovery, built on your own customer base.
Related services
Frequently asked questions
What do you diagnose first in Retail & Commerce?
We start with the operational pain, usually around Sales lost after hours: They message me at 10 pm or on Sunday; by the time I reply, they've bought elsewhere. From there we decide whether the issue is process, data, systems, leadership, or a mix of them before proposing any implementation.
Do we need AI or a new platform to solve it?
Not by default. In Retail & Commerce, the right answer can be a process change, integration, automation, dashboard, custom software, or no build at all. We only use AI or advanced data architecture when the diagnostic shows it will change the business result.
What could an initial project look like?
A first scope often targets A chat that sells 24/7: It serves customers with your catalog and live stock, suggests products, and closes with a payment link in the chat. We keep the scope tied to one measurable outcome, clear ownership, and the capacity your team actually has to operate the change.
How does fractional CAIO/CTO support work here?
We act as fractional technical leadership for Retail & Commerce: prioritizing risks, turning The same questions all day into concrete operating decisions, selecting or coordinating vendors when needed, and supervising implementation until the change is working in the business.